When the payout stalls

Why does Winz Casino need my ID before I withdraw?

Your licence requires us to know every player is who they say they are, and the check usually takes 28 hours.

Send my documents

Malta Gaming AuthorityLicensed MGA/B2C/024/2007, audited by eCOGRA and Gaming Laboratories International

Know the basics

How does the identity check work?

Useful the moment your account opens and the verification request lands in your inbox.

Who checks

Winz Casino Ltd.

License

Malta Gaming Authority, MGA/B2C/024/2007

Time needed

28 hours

Required by

the first withdrawal at the latest

Questions go to

[email protected]

Age checked

18+

At your first upload

Four uploads, one clear result

Winz Casino keeps the list short on purpose, so a careful first upload spares you a second round.

Flat, lit, uncropped

Photograph your photo ID flat on a table in daylight, all four corners inside the frame. Glare across the face or a thumb over the date sends it straight back.

Send a recent bill

Pull a proof of address from the last few months with your name and home address clear. A bank letter or utility bill works; screenshots of an app rarely do.

Which digits stay visible?

Show the payment card you used, both sides, with the middle digits hidden. Keep your name and the last four digits readable so the team can match it to your deposit.

The quiet stretch

Once the files are in, the check runs in the background and typically closes inside 28 hours. Watch your inbox for a one-line follow-up rather than chasing live chat.

Three papers, one selfie

What does each paper prove?

Worth reading while the camera is open and the papers are on the desk.

Photo ID

Confirmsyour name, face and date of birth

Copy showsall four corners, no glare, in date

Proof of address

Confirmswhere you actually live

Copy showsyour name and full address, recent date

Payment card image

Confirmsthe card behind your deposits

Copy showsboth sides, name and last four digits

When your upload lands back in your inbox

Was it a screenshot? A screenshot of your licence loses the security pattern and the edge, and our reviewers cannot confirm the card or page is real. Photograph the physical card or page instead Lay it flat in daylight and fill the frame

Match the address we hold. An old utility bill fails because the address printed on it is out of date, even when your name on it is spelled correctly. Send a bill from the last three months Check the address line before sending

A shorter wait for you. Where names or birth dates differ from your profile by a single letter or digit, the checker flags the file and a person takes another look. Update your profile to match the ID Send the document showing the full name

Show the trail behind your deposits

By the time your withdrawal is ready to leave, Winz Casino may ask where the money behind it came from. Its Malta Gaming Authority licence, MGA/B2C/024/2007, requires checks against money laundering; this is routine bookkeeping, not an accusation.

When the query lands, expect to be asked for one or more of these:

Recent bank statements in your name
Payslips or a letter from your employer
Paperwork from selling a property
A tax return summary
Statements from a crypto exchange

Check points

Moments that bring the check forward

Our licence lets us ask at registration or at the first deposit, so Winz Casino starts early rather than at payout.

Bigger sums, closer look

Sumputa above the level we expect from your play prompt a look at the funds behind them, so have a payslip or statement nearby.

A wallet we have not seen

Adding Skrill or POLi for the first time means confirming the account is yours, which usually takes a card image or a short statement page.

Files that disagree

When the address or name on your profile drifts from your documents, we ask for a fresh copy so both sides line up again.

Before the first payout

Before the first payout leaves, the full set is confirmed once, which is why nothing moves until your photo ID, address proof and card image are in.

While your payout waits

Common questions about identity checks

Six things players ask when a check lands, answered without the runaround.

The name on my account has changed, can I still verify?+

Yes. Send the photo ID that carries your current name, plus a document showing the change, such as a marriage certificate or a deed poll copy. The team matches the new name to your profile before the check is closed, so tell them about the change when you send it.

When is the check actually needed by?+

At the latest, before your first withdrawal leaves. The licence allows the casino to ask earlier too, at registration or at your first deposit, and many checks start there. Once a request appears in your account, the clock is running on that payout.

One of my uploads was turned down, what now?+

Read the note beside the refused document, because it names the exact fault: a glare, a cut-off corner, or an expired card. Send a fresh copy that fixes that one point, and there is no need to repeat the ones already accepted. Most refusals are resolved on the second attempt.

Can I photograph my documents with my phone?+

Yes. A phone camera is fine as long as the whole document sits in frame, all four corners are visible, and the text is sharp. Daylight beats a lamp, and no fingers over the photo or the address block.

Will I have to send my documents again later on?+

Only if something changes. An expired passport, a new address, or a different payment card will bring a fresh request. On an unchanged account, the copies you send once stay on file and are not collected again.

Are the documents I send kept private and secure?+

Yes. Uploads travel over 256-bit SSL encryption and are seen only by the team that runs the check. Your files go to [email protected] and nowhere else, and they are never passed to other players or used for marketing.