Tools that keep play a pastime

Before the play, not after the loss: responsible gambling at Winz Casino

Only play from 18+, with deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sitting in every account you open here.

Set a limit

Malta Gaming AuthorityLicensed MGA/B2C/024/2007, audited by eCOGRA and Gaming Laboratories International

Support in short

Wondering who stands behind your account?

Winz Casino keeps the essentials few, so you can find help without hunting through pages.

Minimum age18+

LicenceMGA/B2C/024/2007

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Your tools

You want play to stay manageable

Useful the moment you notice spending, or time, drifting past what you meant to spend or give.

Spending fixed in advance

A cap on what you can put in during a chosen stretch keeps the bankroll where you decided. Switch it on before a session, while your head is clear.

The night going badly

Loss limits stop the chasing that follows a bad run by shutting off further play once losses reach your figure. Set it while you are calm, not mid-slip.

Knowing how long you have played

Gentle alerts mark how long you have been playing, so a short break is your choice rather than a surprise. Turn it on if hours tend to vanish unnoticed.

Settling down after a pause

A cooling-off period takes a pause from play for a while without closing your account. Choose it when you need distance but want to return later.

Time away from the account

Self-exclusion blocks your access to the account entirely, set here in the casino account because New Zealand has no national register. Pick it when play has stopped feeling like fun.

Ready to cap it

A deposit limit in four short steps

It takes a few minutes, needs no phone call, and your limit stays where you put it.

Your own profile

Finding the limits area

Move to the limits section, where each control sits beside the others. Read the list before you change anything there.

One figure you can live with

Choose the limit type that matches your worry: deposits, losses, session reminders or a pause. Pick one figure you can live with.

Set early, not after

Confirm the change and check the summary shows your new figure. Note that a limit set ahead of play is the one that holds.

Which one do you need right now?

A short pause. A break of hours or a day and you are back in the account with nothing lost. Start it from the account settings and the pause holds until it runs out, so you cannot play through it. Deposit limits you already set stay where they are.

A long exclusion. Longer exits are also set inside your Winz Casino account. Access closes for the period you choose and the door does not reopen early, whatever changes by the time you would like it to. Play, deposits and bonuses stop until it ends.

Where your exclusion lives. No national self-exclusion register covers this country, so your account is where the exclusion goes. The Gambling Helpline Aotearoa answers at any hour and can walk you through a wider stop, free of charge and in confidence.

Free support nearby

Free voices in New Zealand

By the end you will know who answers, when, and how quickly to reach them.

Gambling Helpline Aotearoa

A free phone line for anyone worried about their own play or someone else's, confidential and answered day and night. Text support runs alongside it for people who would rather write than speak. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer support and cultural support across eighteen clinics nationwide, free of charge for players and their families. Text and phone contact run on weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and for the families around them, covering signs of harm, practical tips and a finder for local support. safergambling.org.nz

When the fun drains out of it

Early signals are easier to act on than late ones, and noticing them is not a verdict on you. Setting a deposit limit or taking a pause is the first step, taken while the account is calm rather than after a bad night.

Read these against your own week and see what sounds familiar.

Playing longer than you said you would
Chasing a loss with a bigger deposit
Hiding your play from your household
Borrowing money to keep going
Feeling flat when you are not playing
Skipping plans you used to keep
Spending money meant for bills

Watch the age line, then the shared device

Settle the age check early. Nobody under 18 gets an account here: age is checked at sign-up and again when documents come in. Photo ID, proof of address and a payment card image are reviewed before the first withdrawal is released.

Blocking software on the family tablet. On a shared phone, tablet or laptop, a gambling-blocking app keeps our games and other casino sites out of reach. Install it yourself rather than relying on a promise, and set a passcode the younger person cannot guess.

Notice first, blame later. A relative who gambles too much usually hears judgement first, which ends the conversation. Lead with what you notice and how it affects you, and ring Gambling Helpline Aotearoa on 0800 654 655 with them or on your own; it is free and answers at any hour.

Six things to know

Limits, breaks and exclusion answers

You will know how limits, pauses, exclusion and outside help actually work here.

Where can a family member get advice if my partner gambles too much?+

A relative can ring Gambling Helpline Aotearoa on 0800 654 655 at any hour, free, and the same line takes free texts on 8006. Problem Gambling Foundation also offers free counselling and family support. The person who gambles does not have to call first.

Can I lift a self-exclusion before the period I picked runs out?+

No. A self-exclusion runs for the whole period you chose and cannot be cut short. Because the choice is final, pick a length that fits your situation. If you want to return sooner than you picked, a cooling-off period is the lighter route.

What does a cooling-off period do to my account?+

A cooling-off period shuts your account for the length you choose, so you cannot deposit or play. Play becomes possible again only once that period has passed. It sits between a short break and a full self-exclusion.

Does excluding myself here block me from other New Zealand casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion you set at Winz Casino covers this account only. Self-exclusion is arranged inside the casino account you hold. If you gamble elsewhere, you would need to arrange a break with each of those operators.

Why do I have to prove my age before I can play?+

New Zealand law sets the minimum age at 18+, and the casino must verify age and identity before an account is activated. Age and identity checks happen before play, not only at a payout. It is the same check for every player.

How do I shut my Winz Casino account for good?+

Write to [email protected] and say you want the account closed permanently. Support answers around the clock and will confirm what happens next before closing it. A closure is not the same as a short pause, so it cannot be undone by simply logging back in.